You can trust that your order will be quickly processed and safely delivered. Flat rate charges and free shipping deals are for Continental United States only. We can ship products anywhere in the United States using our preferred carriers, UPS and USPS. Other shipping methods are also available, however using a carrier other than our preferred carrier may result in additional charges. Your item will be insured during shipping, and will be shipped with a tracking number.
When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment's destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax.
Some products can be shipped to territories and states outside the Continental United States or to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options. Again, our flat rate shipping charges and free shipping deals do not apply to these shipments. We will work hard to obtain the best shipping for your order, and will obtain your approval for these shipping charges before processing your order.
If you would like express shipping, call us at (405) 239-2104 or email us at firstname.lastname@example.org
and we will be glad to assist you. Our preferred express shipping methods are FedEx, UPS and USPS. Express shipping charges are not included in any of our flat rate or free shipping offers. The customer must pay any additional charges incurred for express shipping.
Every item you order is carefully hand-packaged and shipped from our store in Oklahoma City, OK. If an item is out of stock, we will occasionally drop ship the item directly to you from our vendor.
Questions? Call us at (405) 239-2104! We will work hard to ensure your product is shipped to you according to your needs and specifications!
Your satisfaction is important to us! If you are not satisfied with your purchase for any reason, you may return it within 30 days of receipt for a full refund of the purchase price. Shipping costs are not refundable. To return your item, within fourteen (14) days of receipt of the item, please call (405) 239-2104 and speak to the manager on duty. Please have your receipt when you call, as you will need to provide reference information from the receipt during the call. Your purchase will be verified over the phone and you will be given a Return Authorization Number (RMA#). YOU MUST HAVE AN RMA# TO RETURN ANY ITEM. You must request an RMA # within 14 days of receipt of the item. The item must be shipped back to our store in its original packing with all tags intact. The item must be in new, undamaged, unused condition. The item must be received within 30 days of original purchase. The cost of returning the item to us is not refundable. If you are shipping the item back, please be sure you have properly packaged the item to prevent any damage which may occur during shipping. We also recommend you insure the item to protect you from any loss or damage that may occur during shipping. You are responsible for the item until it is received back in our shop.
Upon receipt of the the returned item, and verification the item is in original, like new condition, you will be refunded. If you paid by credit card, your credit card will be refunded. If you paid by check, your refund will be by company check.
Personalized items may not be returned.
Returns must be shipped, prepaid, to:
National Saddlery Company
1400 South Agnew
Oklahoma City, OK 73108
To ensure proof of delivery, we recommend you return items via insured UPS or insured USPS.
OUR COMMITMENT TO SAFEGUARDING YOUR PRIVACY: We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold or disclosed to third parties. Any information you give to us will be held with care and will not be used in ways that you have not consented to.
THE INFORMATION WE COLLECT: If you sign up for our mailing list or order a product, or submit an email through our contact form, we collect only the information you submit, such as your name, address, email address, phone number, shipping/billing address, credit/debit card information.
HOW WE USE THE INFORMATION WE COLLECT: We use the information you submit to complete your order or answer your questions you submit through our contact form. From time to time we also send out information via email about specials or deals we offer. We use the information you submit for this email mailing list. You may opt out at any time if you no longer wish to receive emails from us. We do not share your information or sell your information to any third parties.
PRICING & NO WARRANTY OR GUARANTEE
We make every effort to ensure our pricing and product information shown on our online store is accurate. Where discounts are offered, the % discount shown is rounded to the nearest whole number. The content of our website is for your general information only. It is subject to change, including price changes, without notice, including after you have placed an order, but before the order is fulfilled. You will be notified of any such change and given the opportunity to cancel your order should the price change affect your decision to purchase the product.
We do not warrant or guarantee the completeness of this information or suitability of the information provided on our website for any particular purpose. By using this website, you acknowledge this information may contain errors or misinformation, and we expressly exclude liability for any such mistakes or errors. Please use your own judgment in selecting the items to meet your specific needs, as we do not warranty or guaranty any particular product for any particular purpose. We will be glad to assist you in obtaining additional product information from our vendors or other resources if you do not find the information you need here on our website. However, it is your responsibility ot determine the correct product for your needs. Again, by using this website you acknowledge that the use of an improper product may result in injury to you or your horse, and we expressly exclude liability for any such injuries or other damages resulting from the use or misuse of any products sold in our store or online.
COPYWRIGHT AND TRADEMARKS
This website is the property of National Saddlery Company, 1400 South Agnew, Oklahoma City, OK 73108. It is expressly copywrighted and all rights are reserved. National Saddlery and the National Saddlery logo are trademarks or registered trademarks and constitute the property of National Saddlery. Any other trademarks are the property of the company or entity identified.